jilievo Privacy Policy – How Your Personal Data Is Handled

When you register an account on jilievo, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is necessary to process deposits and withdrawals securely. As you use the platform — browsing Casino, Live Casino, Sports, or Slot Game sections — we automatically gather technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall mobile experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, submit feedback, or respond to any platform surveys. All data collection is limited to what is genuinely necessary to operate your account and deliver the services you have requested. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.

The personal data we collect is used primarily to create and manage your jilievo account, verify your identity, process transactions in Philippine pesos, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and we will only send promotional communications if you have opted in to receive them. Technical and session data is used internally to monitor platform performance, investigate reported issues, and protect the integrity of our games across Casino, Live Casino, Sports, and Slot Game categories. Your data may also be used to comply with applicable Philippine laws and regulations, including anti-money laundering requirements and responsible gaming obligations. We analyse aggregated, anonymised usage patterns to improve the platform experience, but this analysis does not identify you personally. We will never use your data to make automated decisions that have a significant legal or financial impact on you without your knowledge. If you have questions about a specific use of your data, our support team is available to clarify.

jilievo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every Filipino member on our platform. We may share your data with carefully selected service providers who assist in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request or are obligated to do so under applicable law. If jilievo undergoes a business restructuring, merger, or acquisition, your data may be transferred as part of that process, but only under the same privacy protections described in this policy. We will never disclose your account balance, transaction history, or personal details to other members of the platform. Any third-party service provider that receives your data is permitted to use it only for the specific purpose for which it was shared, and not for any independent commercial use. We review our third-party relationships regularly to ensure ongoing compliance with our data protection standards.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations and our internal compliance obligations. Transaction records and identity verification documents are kept for the minimum period mandated by law, after which they are securely deleted or anonymised. jilievo uses industry-standard security measures to protect your data, including encrypted data transmission, access controls, and regular security reviews of our systems and processes. Access to your personal information within our organisation is restricted to staff who genuinely need it to perform their job functions, and all such staff are trained on data handling responsibilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilievo account and to keep your login credentials private. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable law. You can help protect your account by logging out after each session, especially when using a shared or public device.

As a registered member of jilievo, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal retention obligations that prevent us from doing so immediately. If you wish to withdraw your consent for a specific use of your data — such as receiving promotional communications — you can do so at any time by contacting our support team or updating your account preferences. You have the right to ask us to restrict the processing of your data in certain circumstances, for example if you believe the data we hold is inaccurate while we investigate your concern. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you are not satisfied with how we have handled your data or responded to your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. For any privacy-related enquiries, please reach out to our support team using the contact details provided in the footer of this page.

jilievo uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions on mobile and desktop browsers. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and game loading. We may also use analytics cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino players. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of jilievo. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. If you have questions about specific cookies used on the platform, our support team can provide further details.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make significant changes, we will notify registered members through on-site notices or account communications, and the updated policy will be published on this page with a revised review date. Your continued use of the jilievo platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If you disagree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team. The most current version of this Privacy Policy will always be accessible from the footer of every page on the jilievo site. For related information, please also review our Terms and Conditions and Responsible Gaming pages.